Shipping policy

Thank you for choosing to purchase consumer electronic products from ANGEL JALISSA JAUNISE. As a professional US-based online store, we focus on providing cost-effective consumer electronic goods and standardizing logistics and shipping services. We strive to ensure all ordered electronic products are carefully packaged, formally dispatched, and delivered safely to customers. The following official shipping policy applies to all orders placed through our platform.

1. Order Processing Time

We complete internal order verification, product inspection, and warehouse packaging for all consumer electronics orders within 1 to 5 working days after successful order placement and payment confirmation. Weekends and official United States federal holidays are not included in business processing days. During peak sales seasons, large-scale order batches or temporary inventory sorting periods, order processing schedules may be appropriately prolonged. We will send timely email notifications to all customers once abnormal order delays occur to ensure full transparency of order status.

2. Shipping Rates and Delivery Estimates

All shipping fees are calculated based on the actual size, weight, and logistics distance of consumer electronic products. The exact shipping cost will be automatically computed and clearly displayed on the checkout page before order payment, with no hidden charges.
The estimated delivery period for all standard shipping services is 15 business days. All delivery times are for reference only. Actual delivery progress may be affected by logistics carrier operational adjustments, customs clearance procedures, severe weather conditions, regional logistics restrictions, holiday suspensions and other objective uncontrollable factors. Our store does not provide any free shipping offers for all orders.

3. Shipment Confirmation and Order Tracking

Once your consumer electronics order is picked up and dispatched by the logistics carrier, our system will automatically send a shipment confirmation email to your reserved mailbox. The email contains your exclusive order tracking number and official tracking query entrance.
In general, logistics tracking data will be updated and accessible for inquiry within 24 to 48 hours after shipment. Individual delayed tracking updates caused by carrier system synchronization are normal. If you fail to query logistics information beyond the time limit, you can contact our customer service team for manual verification and processing.

4. Incorrect Address Disclaimer

Customers are solely responsible for filling in accurate, detailed and valid shipping addresses, recipient information and contact phone numbers when placing orders. ANGEL JALISSA JAUNISE shall not be held responsible for delivery failures, wrong shipments, package loss or extra logistics costs caused by incorrect, incomplete or invalid address information provided by customers.
If the package is returned to our warehouse due to customer address errors or invalid receiving information, customers shall bear the additional reshipping fees for secondary delivery, and we will not cover any related expenses.

5. Lost or Damaged Packages

If you suspect your consumer electronics package is lost during transit, please submit a package loss inquiry application to our customer service team within 3 calendar days after the estimated delivery date. We will cooperate with the official logistics carrier to investigate the whole logistics track and confirm the package status, and follow up with subsequent processing solutions for eligible lost packages.
Electronic products are vulnerable to extrusion, collision and vibration during transportation. If you receive damaged, deformed or functionally faulty electronic products, please contact our support team within 24 hours after signing for the package. You need to provide intact real photos or videos of the outer packaging, inner packaging and damaged products. We will verify the damage situation efficiently and provide corresponding after-sales solutions for qualified cases.

6. Electronic Product Use and Protection Notice

All consumer electronic products sold in our store are equipped with professional user manuals and product usage guidelines. Customers need to use, store and maintain the products in strict accordance with the official specifications. ANGEL JALISSA JAUNISE will not assume any liability for product damage, functional failure or performance abnormalities caused by human factors including private disassembly, improper operation, artificial damage, water immersion, and non-compliant storage and use.

7. International Shipping and Customs Notice

For all international cross-border shipping orders, the customs department of the destination country or region may levy import duties, customs inspection fees, value-added taxes and other related fees according to local trade policies and regulatory standards. All customs-related expenses are fully borne by the customer.
These additional charges are not included in the product unit price and shipping fee paid when placing the order. Our team will actively provide complete customs declaration documents as required to assist customers in completing customs clearance procedures.

8. Contact Information

If you have any questions, suggestions or disputes regarding our shipping policy, order processing, logistics delivery and after-sales shipping issues, please feel free to contact us through the official channels below:
Company Name: ANGEL JALISSA JAUNISE
Physical Address: 6141 Townsend St, Detroit, MI 48213, United States
Phone Number: +1 877-937-4098
Email: info@urbanluxewear.shop